What should you do if an elderly inmate has difficulty hearing you?

When communicating with an elderly inmate who has difficulty hearing, asking them directly what they can hear is the most effective approach. This method fosters an open dialogue and allows you to understand their specific hearing challenges. It creates an opportunity for the inmate to express any particular needs they might have, such as preferring to communicate in a quieter environment or needing you to speak more clearly or face them directly.

This approach is particularly important in a correctional setting, as it respects the dignity of the inmate and acknowledges that they may require adjustments to facilitate effective communication. It also gives the inmate the agency to participate actively in the conversation, rather than assuming their needs or limitations without their input.

In contrast, simply speaking louder may not address the underlying issue of hearing difficulties, as the inmate may struggle to understand not just volume, but also clarity and context. Surrendering the conversation could lead to misunderstanding or a sense of isolation for the inmate. Ignoring their response undermines the communication process altogether and may exacerbate feelings of frustration or inadequacy.